- Information We Collect
Personal Information
- Name, email address, and phone number
- Age or date of birth, where required for eligibility
- Billing and payment information, if applicable
- Any other information you voluntarily provide to us
Account & Usage Data
- Username and login credentials
- Account preferences and profile information
- Actions performed within the platform
- Challenge participation, achievements, and leaderboard activity
- IP address, browser type, operating system, and device information
Communication Data
- Messages, support requests, and feedback you send to us
- Information provided when contacting our support team
- Participation in community forums, chats, or other communication features
- How We Use Your Information
We may use your information to:
- Create, manage, and maintain your account
- Provide and operate our platform and services
- Facilitate demo challenges and real trading access
- Track your progress, achievements, and performance
- Issue certificates, rewards, and other achievements
- Display leaderboard rankings and related platform activity
- Improve our platform, features, functionality, and user experience
- Respond to inquiries, requests, and support issues
- Detect and prevent fraud, abuse, unauthorized access, or other prohibited activities
- Send service-related notifications and important account updates
- Send promotional communications where permitted by law
- Comply with applicable laws, regulations, and legal requirements
- Data Sharing & Disclosure
We do not sell or rent your personal information. We may share your information with trusted third parties when necessary to provide our services or fulfill legal obligations.
- Third-party service providers that support analytics, payments, hosting, or communications
- Technology providers that help us operate and maintain the platform
- Legal authorities when disclosure is required by applicable law
- Professional advisers, where necessary to protect our legal rights
- Partners involved in facilitating trading accounts or related services, where applicable and with your consent
- Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse,alteration, or disclosure.
- SSL/TLS encryption for data transmission
- Secure servers and restricted access controls
- Password protection and authentication measures
- Regular security monitoring and system updates
- Access to personal information limited to authorized personnel
Despite our efforts, no method of transmitting or storing information online can be guaranteed to be completely secure. We encourage you to use strong passwords and keep your account credentials confidential.
- Cookies & Tracking Technologies
Our platform may use cookies and similar tracking technologies to:
- Remember your preferences and account settings
- Keep you signed in to your account
- Analyze website and platform usage
- Understand user interactions and improve our services
- Monitor performance and enhance platform security
You can manage or disable cookies through your browser settings.However, disabling certain cookies may affect the functionalityand performance of some parts of the platform.
- Data Retention
We retain your personal information only for as long as reasonablynecessary to provide our services, maintain your account, complywith legal obligations, resolve disputes, and enforce our agreements.
- Account information may be retained while your account remains active
- Transaction and payment information may be retained as required by law
- Support and communication records may be retained for service and security purposes
- Certain information may be retained after account closure where legally required
- Your Rights & Choices
Depending on applicable laws, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information where permitted
- Request restrictions on certain types of processing
- Object to certain uses of your personal information
- Withdraw consent where processing is based on your consent
- Opt out of promotional or marketing communications
To exercise any applicable rights, please contact us using thecontact details provided below.
- Third-Party Links & Services
Our platform may contain links to third-party websites, applications,or services. These third parties may have their own privacy policies and practices. We are not responsible for the privacy, security, or content of third-party websites or services. We recommend reviewing the relevant privacy policy before providing personal information to any third party.
- Children’s Privacy
Our platform is not intended for individuals who are not legally permitted to use our services. We do not knowingly collect personal information from children without appropriate consent where required by applicable law. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.
- Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal obligations. Any changes will be posted on this page along with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.
- Contact Us
If you have questions, concerns, feedback, or requests regarding this Privacy Policy or the way we handle your personal information, please contact our team. Email: info@mubarakport.com
